Success Story | ServiceNow & SAP Integration for Global leading aluminum packaging company
Client Overview
Global leading aluminum packaging company is committed to innovation and eco-friendly solutions. The company faced challenges with a highly customized ERP solution, making upgrades complex, time-consuming, and expensive. This led to slow, error-prone order processing and high operational costs. To enhance efficiency and agility, the client partnered with HB Global to implement a seamless ServiceNow-SAP integration, leveraging low-code/no-code capabilities to decouple customizations from core ERP systems resulting in reduced technical debt and accelerate innovation.
Challenges
- Highly customized ERP, making upgrades complex and costly
- Slow, error-prone order processing
- Lack of ServiceNow & SAP integration
- High operational costs
- Technical debt due to excessive customizations
Solution
- App Engine Studio: Rapid application development
- ERP Customization Mining: Optimized workflows
- ERP Canvas: Seamless SAP integration
- No-Code Capabilities: Empowered employees to build solutions without deep technical expertise
- Agile Upgrade Process: Minimized customization and reduced technical debt
Business Impact / Results
- Streamlined Order Processing
- Automated Workflows
- Improved Cost Efficiency
- Enhanced Innovation
- Strategic Focus
- Customer Satisfaction
Conclusion
With ServiceNow and SAP integration, HB Global helped the client to streamline operations, reduce technical debt, and foster innovation. Empowering employees with low-code/no-code capabilities led to faster development and minimized ERP customizations, ultimately enabling agile and cost-effective ERP upgrades.